Refund policy

Return and Refund Policy

At Moka Ritual Lab, we want you to be happy with your order. If you are not satisfied with your purchase, please contact us at [YOUR EMAIL] within 14 days of delivery.

To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

Non-returnable items:
- Used or damaged items caused by customer handling
- Items returned without prior contact
- Gift cards or digital products, if applicable
- Final sale or clearance items, if clearly marked

To start a return, please email us at workersting@gmail.com with your order number and reason for return. If your return is approved, we will provide return instructions.

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Damaged or incorrect items:
If your item arrives damaged or incorrect, please contact us within 7 days of delivery with your order number and clear photos of the item and packaging. We will review the issue and offer a replacement, refund, or other suitable solution.

Refunds:
Once we receive and inspect your return, we will notify you whether the refund is approved. If approved, the refund will be issued to your original payment method. Please allow several business days for your bank or payment provider to process the refund.

Original shipping charges are non-refundable unless the return is due to our error.